Important information about your Internet service. As of December 1st 2011, your 123.net Internet service has been powered by Pound Communications, a Michigan company. The people of Pound have been providing high quality Internet services since 1995. Pound will have extended Help Desk hours of operation, from 8AM until 10PM Monday through Friday and 9:30AM until 7:30PM on the weekends. There is going to be only one change in the coming weeks, your e-mail service will be upgraded to include 5GB mailbox storage and will have an improved e-mail web interface. If you are using Outlook Express, Windows Live Mail or Thunderbird you need to make no changes. If you are using the webmail interface you will want to export your address book and then import the addresses into the new system when it comes online. We will notify by email when the changes are happening. WE WILL NEVER ASK FOR YOUR USERNAME OR PASSWORD BY EMAIL, AND WE WILL NEVER GIVE YOU A NEW WEB ADDRESS FOR E-MAIL BY EMAIL. If you do get an e-mail requesting your password or asking you to change through a website, it was not from us. There will also be a new option when you call into the support lines, you can press 1 to immediately reach the billing department or you can stay on the line for the Help Desk. Online billing payments will again be available for all types of accounts and for reoccurring billing we have the ability to move your bill date incase the 1st of the month is inconvenient or doesn't line up with your paycheck. If you are paying with a credit or debit card you will notice that your payment is now being processed by Pound Communications. If you were paying by mail and still owe 123.net a payment it was transfer to Pound. Mail your payment to: Pound Communications 13335 Fifteen Mile Road Sterling Heights, MI 48312-4271 We look forward to providing your Internet service with a personal touch for years to come. The people of Pound: Ronald Kushner - Managing Partner, Stephanie Kushner - Receivables, Robin Hallam - Accounts, Doug Goens - Help Desk, Dan Prunkl - Help Desk, Tom Weiss - Help Desk Pound Communications 1-888-312-1211